Need to Initiate a Return or Exchange?
We stand behind our products 100%, but we also understand that everybody is different and kratom is often not a “one size fits all” approach. Please take note of the following return policy which governs all refunds, returns, exchanges, or store credit requests:
All refund requests must be made within 15 days of order receipt
Socratic Solutions does not assume the responsibility for any return shipping costs related to returns or exchanges. Orders go through thorough inspection by an experienced worker certified in professional food handling before being packed, and are then re-inspected upon packaging. As such, Socratic Solutions does assume the responsibility for the quality of our goods upon arrival to the customer (ie. broken capsules) as products only leave our facility if they are fully intact and suitable for the end-user. Socratic Solutions is not responsible for shipping costs when an exchanged product is sent back out to customers.
NOTICE: All return requests are to be accompanied by the original product, unopened and with heat-seal still intact. Socratic Solutions does not issue refunds for opened items.
Socratic Solutions reserves the right to refuse return requests and to deny any exchange or credit upon inspection of any returned merchandise. Under no circumstances will we re-ship a returned item.
To begin a return, please send an email to [email protected] letting us know what you’d like to do. Alternatively, use our Contact Us page. We will then issue you a return merchandise authorization (RMA) number, which we kindly ask that you write somewhere visible on the outside of the package upon return.
Damaged Goods Upon Arrival
If your package arrived damaged, please reach out to us right away. The quality of USPS’s delivery services has been waning for some time now, but we will not let them leave you unsatisfied with our services. We are here to help!